Membership Desk Volunteers
These volunteers have the combined role of assisting current members and selling memberships for the museum. They welcome and check in members, maintain records of member attendance, look up membership information, renew and sell new membership and register members for events. Membership Desk volunteers answer inquiries on membership costs and benefits, special programs for members, upcoming exhibitions, and general museum information. To be successful, these volunteers need an extensive knowledge of the museum’s operations, programs and collections, and Baltimore cultural attractions to provide a broad range of services to both members and general visitors. In addition they are adept at explaining and selling the benefits of membership. Volunteers in these positions first serve at the Visitor Services Desk where they acquire knowledge about the collection and museum programs and get experience in answering a variety of visitor questions. They will also have served at the Box Office where they learn about admission practices and member services.
Requirements
- Willing to work for at least 8 months in Visitor Services and the Box Office prior to placement at the Membership Desk.
- Outgoing and friendly personality and enjoy working with people
- Superior customer service and interpersonal skills
- Critical thinker and creative problem solver
- Enthusiastic about promoting the Walters Art Museum and selling the benefits of becoming a member
- Knowledge of art history and Baltimore area attractions
- Bilingual skills a plus
- Must pass a criminal background check and sign a confidentiality agreement
Training and Commitment
Training will be provided. Volunteers aiming for this position will be required to commit to 1 year of service following completion of the 8 month training assignments at the Visitor Services Desk and Box Office. Shifts will be either 10-1:30 or 1:30 to 5:00 on alternating Wednesdays, Thursdays, Fridays, Saturdays or Sundays. Can also be a weekly assignment.
Apply
Please complete our online application. For further information, please contact:
Marla Krogh
Hospitality Volunteer Coordinator
410-547-9000, ext. 281
mkrogh@thewalters.org
Member Event Assistants
Volunteers serve as an on-call pool to help with various member events such as Member Opening Parties, Member-Only Preview Days and Wednesday afternoon Curator tours for Members, or Member Appreciation Shopping Days. They may greet or check in guests, distribute programs, check coats, direct traffic, issue wheelchairs, provide directions to galleries, answer questions about the museum, or talk about membership benefits. Most events occur at night or on weekends.
Requirements
- An interest in and willingness to learn about the museum and the membership program. Current members are preferred.
- A positive, upbeat personality and likes to engage and socialize with others
- Creative problem solver and adapts quickly to new challenges
- Outstanding customer service skills , including poise and diplomacy
- Able to stand for extended periods
Training and Commitment
Training will be provided. The on-call corps of volunteers will may be called to work 3-4 times a year for 2-4 hours each time.
Apply
Please complete our online application. For further information, please contact:
Marla Krogh
Hospitality Volunteer Coordinator
410-547-9000, ext. 281
mkrogh@thewalters.org
Member Office Assistant
These volunteers serve in an on-call pool for help with short projects such as assembling various mailings and other assorted projects, such as copying, folding, stuffing envelopes, cutting, stamping, etc.
Requirements
- Desire to support the museum
- Accuracy and attention to detail
- Good organizational skills
- Able to work weekdays
Training and Commitment
May be called to work for 2-4 hours once or twice a month
Apply
Please complete our online application. For further information, please contact:
Marla Krogh
Hospitality Volunteer Coordinator
410-547-9000, ext. 281
mkrogh@thewalters.org