The Walters Art Museum

The Museum Store at the Walters Art Museum in Baltimore, Maryland

Customer Service

Thank you for shopping at The Walters Art Museum's on-line store. All purchases help support the museum's goal of bringing art and people together. If you have any questions regarding your order, please contact us using this information.


Phone Orders: You may place an order by calling the store. Store hours are 10:00 a.m. to 5:00 p.m., Wednesday through Sunday. The store's phone number is 866-804-9387.

For security reasons, please do not place orders through e-mail.

Inquiries: E-mail:
Please include your name, address, and purchase date.


Members receive a 10% discount on store purchases. Find out more about other membership benefits or become a member online.


United States: All orders will be shipped via UPS Ground. Please allow 2-4 weeks for delivery. We will inform you of any delay beyond 4 weeks. Insurance is included. We are sorry, but we are unable to provide Next Day, Second Day or Three Day services online. Please list your full address. UPS will not ship to P.O. boxes.

Maryland orders include an additional 6% sales tax.

International Shipping is not available at this time.

Returns and Exchanges

We will accept returns within 30 days of delivery if for any reason you are not satisfied. If your package should arrive damaged, please notify us as soon as possible. For return information, email Shipping charges are non-refundable.

Privacy Policy

At The Walters Art Museum Store, we respect your privacy. It is our sincere pledge to you that the names of our on-line customers will not be shared with any other organization.